Your contract is with Steve & Alison Morgan, trading as "The Agent's House Bed and Breakfast". Please read these terms carefully as you will be bound by them. A contract between us will come into force when you reserve a room and pay a deposit.
Our Terms & Conditions
Check In/Check Out
Check in is between 16.00 and 18.00 hours. On the day of departure, we ask guests to check out by 10.30 hours (11.00 on Sundays/public holidays). We do please ask guests to respect these timings, as this is a small establishment and the proprietors are not able to offer a 24/7 service. Although we cannot generally make rooms available before 16.00 hours, we may be able to accommodate an earlier bag drop-off if you telephone in advance. Similarly, if you are likely to arrive after 18.00 hours, we would appreciate it if you could let us know as we occasionally have evening commitments.
Rooms are reserved by payment of a deposit or pre-authorisation of a debit or credit card, dependent on the terms of the chosen booking agency. For on-line bookings, this is payable/required at the point of booking; deposit amounts will vary depending on the agency through which you booked. For direct bookings, a deposit equivalent to one night's stay, per room, is requested. The balance is due on departure or in accordance with our cancellation policy (see below).
Our rooms are furnished for double, adult occupancy although it may be possible to add a single, guest bed. If the additional bed is to permit two people sharing the room to sleep separately, a £25.00 laundry charge is applied per stay. Please email or telephone prior to booking on-line, as we will need to check the single bed is available.
Room rates shown on our website are per room, per night; supplementary charges may be applied, as indicated above. Prices include ingredients for preparation of breakfast on a self-catering basis.
Guests are kindly advised to make us aware of their breakfast choices by returning the Breakfast Options form that will be sent prior to your arrival. This helps enable us to source fresh ingredients from local suppliers, wherever possible.
If you book on-line using a link from the web site of one of our distributors, you will be bound by the cancellation terms of that agent, which will be displayed to you at the point of booking. Please note that when booking through certain accommodation providers, it may not be possible for us to cancel or change your booking directly. To avoid unwanted cancellation penalty charges, you are advised to read the applicable terms and conditions carefully.
We are required to maintain a register of our guests. Residents of the UK and other European Union countries shall provide full names and addresses. All other guests must provide a valid passport on check-in, together with details of their next destination. By providing us with this information, you are deemed to agree we may retain it for a period of 12 months. We will not share this information with any third parties.
Off-road parking is available for Josie's Annexe in a private driveway; parking for the Agent's Office is in the road outside the property. The Agent's House is situated in a generally quiet residential road and we therefore request guests to be considerate of our neighbours at all times. Cars and their contents are parked entirely at the car owner's risk.
Please note we are non-smoking in both the house and garden areas.
Both rooms are located on the ground floor through their own front doors. There is a pathway approach from the road and two steps into the Agent's Office room. Access to Josie's Annexe is from a driveway up one small and two larger steps, then a short walk across a shingled courtyard. The front door is accessed via a further two steps. Once inside, both rooms are on a single level with hard flooring. It may be possible to provide a ramp to assist with access to the Agent's Office - please ask - and a shower chair is offered for either room, subject to availability.
The Agent's House Bed and Breakfast reserves the right, at its discretion, to terminate without notice an individual's stay in any of its rooms where deemed necessary.